Customer Experience Banker: Grow Relationships & Drive Service

Huntington Bancshares, Inc.; Wadsworth (OH); On-site; USD 33,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. in Ohio is hiring a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge, helping them reach financial goals by identifying needs and recommending deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary service while building customer relationships through a disciplined sales approach and referrals.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales; cash handling; tech proficiency with mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Banking knowledge

Cash handling

Education

Bachelor's Degree

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. in Ohio is hiring a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge, helping them reach financial goals by identifying needs and recommending deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary service while building customer relationships through a disciplined sales approach and referrals.