Branch Customer Experience Concierge

Huntington Bancshares, Inc.; Gahanna (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will handle transactions, educate on deposit products, and proactively grow relationships with customers and partners.

The role emphasizes exceptional service, adherence to policies, and a collaborative office environment with opportunities to refer customers to other bank areas to strengthen relationships.

Qualifications

• High school diploma or GED required with at least 1 year of customer service or related experience.
• Prefer 1+ year in customer service in banking or retail sales.
• Comfort with technology including mobile and online banking platforms.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships and manage risk according to policies.

Skills

Customer service

Sales skills

Relationship management

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree (optional)

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. in Ohio is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will handle transactions, educate on deposit products, and proactively grow relationships with customers and partners.

The role emphasizes exceptional service, adherence to policies, and a collaborative office environment with opportunities to refer customers to other bank areas to strengthen relationships.