Customer Experience Banker: Financial Concierge

Huntington National Bank; Youngstown (OH); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Huntington National Bank is hiring a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposits and other banking products, and processing transactions accurately while balancing daily with exemplary service.

This role emphasizes educating customers, building partnerships, and adhering to policies.

Qualifications

• Customer service experience or military service in a relevant role, or a Bachelor’s degree.
• Ability to educate customers on deposit products and financial solutions.
• Proactive relationship building and cross-selling while maintaining compliance.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through disciplined sales and referrals.
• Refer customers to other bank areas to deepen partnerships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is hiring a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposits and other banking products, and processing transactions accurately while balancing daily with exemplary service.

This role emphasizes educating customers, building partnerships, and adhering to policies.