Customer Experience Banker — Financial Concierge

Huntington National Bank; Nashville (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You’ll retain and grow customer relationships by identifying goals, recommending deposit and other banking products, and handling transactions accurately while delivering superior service.

You will educate customers on deposit products, grow relationships through a disciplined sales process, and refer customers to other areas of the bank to strengthen partnerships.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You’ll retain and grow customer relationships by identifying goals, recommending deposit and other banking products, and handling transactions accurately while delivering superior service.

You will educate customers on deposit products, grow relationships through a disciplined sales process, and refer customers to other areas of the bank to strengthen partnerships.