Customer Experience Banker: Financial Concierge

0101 The Huntington National Bank; Big Rapids (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals with deposit products and advisory support.

You will nurture consumer and business relationships, balance daily transactions with accuracy, and refer customers to other bank areas to deepen partnerships while upholding all policies and compliance.

Qualifications

• High School Diploma or GED required.
• 1 year or more in customer service or military service in a similar role or a Bachelor's Degree.
• Comfort with banking products and financial services.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate customers on consumer deposit products and banking services.
• Maintain accuracy in processing transactions and balance daily.
• Adhere to all policies, security, risk and regulatory requirements.

Skills

Customer service

Sales

Communication

Cash handling

Tech savviness

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

CRM systems

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals with deposit products and advisory support.

You will nurture consumer and business relationships, balance daily transactions with accuracy, and refer customers to other bank areas to deepen partnerships while upholding all policies and compliance.