Customer Experience Banker — Financial Concierge

Huntington National Bank; Burton (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposit products, and guiding customers through banking services.

The role emphasizes accurate transaction handling, daily balancing, and delivering exemplary service while aligning with bank policies and risk controls.

Qualifications

• Minimum 1 year of customer service or related experience.
• Experience in banking, financial services or goal-driven retail sales is preferred.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, follow-up, referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking and communication.
• Other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposit products, and guiding customers through banking services.

The role emphasizes accurate transaction handling, daily balancing, and delivering exemplary service while aligning with bank policies and risk controls.