Customer Experience Banker — Financial Concierge

Huntington National Bank; Springfield (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposits and other banking products. Processes transactions accurately and balances daily while delivering exemplary service.

The role emphasizes a disciplined sales approach, cross-selling, and educating customers about bank services, with opportunities to

Qualifications

• High School Diploma or GED and 1 year of customer service or military administration experience, or a Bachelor's Degree.
• Experience in banking, financial services, or goal-driven retail sales is preferred.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to all procedures and regulatory policies.
• Demonstrate sales, service, relationship management, and banking skills.

Skills

Customer service

Sales

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile Banking

Online Banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and needs and recommending deposits and other banking products. Processes transactions accurately and balances daily while delivering exemplary service.

The role emphasizes a disciplined sales approach, cross-selling, and educating customers about bank services, with opportunities to