Customer Experience Banker - Financial Concierge

Huntington National Bank; Elk Rapids (MI); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them set and achieve financial goals with deposit and related banking products. You will manage daily transactions, balance cash, and deliver outstanding service.

The role emphasizes proactive relationship growth with consumer and business clients, utilizing a disciplined sales process while adhering to policies and risk controls.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High school diploma or GED

Bachelor's degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them set and achieve financial goals with deposit and related banking products. You will manage daily transactions, balance cash, and deliver outstanding service.

The role emphasizes proactive relationship growth with consumer and business clients, utilizing a disciplined sales process while adhering to policies and risk controls.