Customer Experience Banker: Financial Concierge

Huntington National Bank; Mayfield Heights (OH); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker (Non NMLS) to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposits and other banking services, and processing transactions accurately.

The role emphasizes proactive relationship growth, a disciplined sales approach, and solid knowledge of banking products, with a focus on exemplary service and adherence to policies.

Qualifications

• High School Diploma or GED plus 1 year of customer service or related role, or a Bachelor's Degree.
• Experience in customer service in banking or financial services is preferred.
• Cash handling and comfort with digital banking tools are advantageous.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Growth of customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Presentation

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker (Non NMLS) to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals, recommending deposits and other banking services, and processing transactions accurately.

The role emphasizes proactive relationship growth, a disciplined sales approach, and solid knowledge of banking products, with a focus on exemplary service and adherence to policies.