Customer Experience Banker — Financial Concierge

Huntington National Bank; Burton (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them identify financial goals and recommend deposit and other banking products. You will process transactions accurately, balance daily, and deliver outstanding service.

The role emphasizes growing consumer and business relationships through proactive outreach, referrals, and partnership with other bank areas while adhering to security and regulatory standards.

Qualifications

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Pursue opportunities to grow customer relationships through a disciplined sales process and referrals.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales process

Banking products

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them identify financial goals and recommend deposit and other banking products. You will process transactions accurately, balance daily, and deliver outstanding service.

The role emphasizes growing consumer and business relationships through proactive outreach, referrals, and partnership with other bank areas while adhering to security and regulatory standards.