Customer Experience Banker: Financial Concierge

Huntington National Bank; Cincinnati (OH); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients meet their financial goals through deposit products and related services.

The role focuses on retaining and growing consumer and business relationships, with responsibilities including proactive needs identification, education on banking products, and referrals to deepen partnerships across the bank.

Qualifications

• Customer-focused service across walk-in and phone channels.
• Ability to identify customer financial goals and recommend products.
• Comfort with technology and digital banking tools.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through a disciplined sales process and referrals.
• Refer customers to other banking areas to deepen relationships.
• Adhere to all policies and procedures.
• Demonstrate strong sales, service, relationship management, banking, and communication skills.

Skills

Customer service

Sales

Banking products

Cash handling

Financial advisory

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Mobile Banking

Online Banking

CRM systems

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients meet their financial goals through deposit products and related services.

The role focuses on retaining and growing consumer and business relationships, with responsibilities including proactive needs identification, education on banking products, and referrals to deepen partnerships across the bank.