Customer Experience Banker | Financial Concierge

Huntington Bancshares, Inc.; Chicago Heights (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave

Paid holidays

PTO

Job summary

Huntington Bancshares, Inc. in Chicago Heights seeks a Customer Experience Banker Non NMLS to act as Financial Concierge for walk-in customers, helping them reach their financial goals by recommending deposits and other banking products while handling transactions accurately.

The role emphasizes building relationships through proactive outreach and delivering exemplary service, while ensuring compliance and teamwork. Benefits include health insurance, retirement savings, and paid time off.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Relationship building

Banking product knowledge

Mobile banking apps

Online banking

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking

Job description

Huntington Bancshares, Inc. in Chicago Heights seeks a Customer Experience Banker Non NMLS to act as Financial Concierge for walk-in customers, helping them reach their financial goals by recommending deposits and other banking products while handling transactions accurately.

The role emphasizes building relationships through proactive outreach and delivering exemplary service, while ensuring compliance and teamwork. Benefits include health insurance, retirement savings, and paid time off.