Customer Experience Banker — Financial Concierge

Huntington Bancshares, Inc.; Southfield (MI); On-site; USD 42,000 - 61,000; Full time

Job summary

Huntington Bancshares, Inc. in Michigan is seeking a Customer Experience Banker Non NMLS to assist walk-in customers in achieving their financial goals. You will proactively identify customer needs, educate on deposits and related services, and build lasting relationships while handling transactions with precision.

This role emphasizes service excellence, sales discipline, and regulatory compliance. You will work in-office, with opportunities to grow through referrals and collaboration with

Qualifications

• High School Diploma or GED and 1+ year of customer service or military service, or a Bachelor's Degree.
• Experience in banking, financial services, or goal-driven retail sales is a plus.
• Comfort with technology such as mobile and online banking tools.

Responsibilities

• Provide outstanding customer service and resolve issues.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow relationships through a disciplined sales process and referrals.
• Adhere to all policies, risk, and regulatory requirements.
• Process transactions accurately and balance daily.
• Collaborate with bank teams to deepen customer relationships.

Skills

Customer service

Sales skills

Banking basics

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking

Cash handling

Job description

Huntington Bancshares, Inc. in Michigan is seeking a Customer Experience Banker Non NMLS to assist walk-in customers in achieving their financial goals. You will proactively identify customer needs, educate on deposits and related services, and build lasting relationships while handling transactions with precision.

This role emphasizes service excellence, sales discipline, and regulatory compliance. You will work in-office, with opportunities to grow through referrals and collaboration with