Customer Experience Banker | Financial Concierge

Huntington Bancshares, Inc.; Big Rapids (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. in Big Rapids, MI is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a financial concierge.

You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit and other products, and handling transactions with accuracy and a service mindset. You will proactively source referrals, educate customers on banking options, and adhere to all security and regulatory policies while representing

Qualifications

• High School Diploma or GED with 1 year of customer service or military experience in admin/related roles, or a Bachelor's Degree.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships via a disciplined sales process.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, service, relationship management, and communication skills.

Skills

Customer service

Sales

Banking knowledge

Education

High School Diploma or GED

Job description

Huntington Bancshares, Inc. in Big Rapids, MI is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a financial concierge.

You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit and other products, and handling transactions with accuracy and a service mindset. You will proactively source referrals, educate customers on banking options, and adhere to all security and regulatory policies while representing