Customer Experience Banker: Financial Concierge (Hybrid/Remote)

Huntington Bancshares, Inc.; Lowell (MI); On-site; USD 38,000 - 56,000; Full time

Job summary

Huntington Bancshares, Inc. in Michigan is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a financial concierge, helping customers achieve financial goals by identifying needs and recommending appropriate deposit products and services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to bank policies. Prior customer service experience and comfort with technology are preferred.

Qualifications

• 1 year of customer service experience or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Comfort with technology such as mobile services and online banking.
• Strong interpersonal and communication skills.

Responsibilities

• Provide excellent customer service and resolve customer issues effectively.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through a disciplined sales process, follow-ups, and referrals.

Skills

Customer service

Sales

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. in Michigan is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a financial concierge, helping customers achieve financial goals by identifying needs and recommending appropriate deposit products and services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to bank policies. Prior customer service experience and comfort with technology are preferred.