Customer Experience Banker — Financial Concierge

Huntington Bancshares, Inc.; Chippewa Terrace (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge for our branch. You’ll retain and grow consumer and business relationships by identifying goals and needs, recommending deposit and other banking products, and handling transactions with accuracy and care.

You will proactively educate customers, refer to other bank areas, and uphold security, risk, and regulatory policies while delivering exemplary service daily.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge for our branch. You’ll retain and grow consumer and business relationships by identifying goals and needs, recommending deposit and other banking products, and handling transactions with accuracy and care.

You will proactively educate customers, refer to other bank areas, and uphold security, risk, and regulatory policies while delivering exemplary service daily.