Customer Experience Banker: Financial Concierge

Huntington National Bank; Michigan; Hybrid; USD 36,000 - 55,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers in a branch setting. You will act as a Financial Concierge, handling deposits, related products, and daily transactions while nurturing customer relationships.

The role emphasizes a disciplined sales approach, excellent service, and collaboration with partners to meet customer financial goals within an inclusive branch environment.

Qualifications

• High School Diploma or GED required; 1+ year customer service or military admin role or a Bachelor’s Degree.
• Experience in banking or financial services preferred.
• Comfort with technology and digital banking tools.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies, security, and regulatory guidelines.
• Demonstrate effective communication and presentation skills.

Skills

Customer service

Sales ability

Relationship building

Financial products knowledge

Communication

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers in a branch setting. You will act as a Financial Concierge, handling deposits, related products, and daily transactions while nurturing customer relationships.

The role emphasizes a disciplined sales approach, excellent service, and collaboration with partners to meet customer financial goals within an inclusive branch environment.