Customer Experience Banker — Financial Concierge

Huntington National Bank; Alpena (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Huntington National Bank is hiring a Customer Experience Banker Non NMLS at our Alpena branch. You will be a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking products and services.

You will process customer transactions accurately, balance daily, and deliver exemplary service. The role emphasizes a disciplined sales process, collaboration with partners, and adherence

Qualifications

• High School Diploma or GED with 1 year of customer service or related military service, or a Bachelor's degree.
• Experience in banking, financial services, or goal-driven retail sales preferred.
• Comfort with technology such as mobile apps and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales process

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is hiring a Customer Experience Banker Non NMLS at our Alpena branch. You will be a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking products and services.

You will process customer transactions accurately, balance daily, and deliver exemplary service. The role emphasizes a disciplined sales process, collaboration with partners, and adherence