Financial Concierge - Customer Experience Banker

Huntington Bank; Alpena (MI); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Huntington Bank-Alpena, MI is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and build relationships. You will educate customers on deposit products, assist with routine transactions, and identify opportunities to grow business through referrals and outbound outreach.

The role emphasizes exceptional service, adherence to policy, and teamwork in a community banking setting. A high school diploma or GED is required, with banking experience a plus.

Qualifications

• High School Diploma or GED required; 1 year of customer service or related experience preferred.
• Cash handling experience is a plus and comfort with technology is desired.
• Preferred: 1+ year in banking, financial services, or goal-driven retail sales.

Responsibilities

• Provide excellent customer service and resolve customer issues efficiently.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate customers on consumer deposit products and online/mobile banking services.

Skills

Customer service

Sales

Cash handling

Tech-savvy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank-Alpena, MI is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and build relationships. You will educate customers on deposit products, assist with routine transactions, and identify opportunities to grow business through referrals and outbound outreach.

The role emphasizes exceptional service, adherence to policy, and teamwork in a community banking setting. A high school diploma or GED is required, with banking experience a plus.