Customer Experience Banker — DC Branch Specialist

M&T Bank; Washington; On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank is seeking a Teller to support branch customers in Washington, DC. You will educate customers on banking solutions, provide service, process transactions, and promote digital capabilities to enhance the customer experience.

Ideal candidates have strong communication and interpersonal skills, with at least 1 year in retail, call center, or customer service. This role requires adherence to AML/KYC and compliance standards.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of retail sales, call center, or customer service experience.
• Strong verbal communication and interpersonal skills.
• Ability to interact with a diverse customer base.
• Organized with good time management and prioritization.
• Proficiency with internet-based tools.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and advise on features.
• Engage customers and promote digital banking capabilities.
• Explain the high-level criteria used to decision loan applications.
• Process banking transactions accurately and complete servicing tasks.
• Refer customers to banking partners when appropriate.
• Maintain AML/KYC compliance and identify or escalate suspected fraud.
• Log customer interactions and resolve complaints in the system.
• Support lobby management and deliver a differentiated customer experience.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Conflict handling

Organization

Time management

Prioritization

Teamwork under pressure

Digital literacy

Education

High school diploma or GED

Tools

Internet tools

Job description

M&T Bank is seeking a Teller to support branch customers in Washington, DC. You will educate customers on banking solutions, provide service, process transactions, and promote digital capabilities to enhance the customer experience.

Ideal candidates have strong communication and interpersonal skills, with at least 1 year in retail, call center, or customer service. This role requires adherence to AML/KYC and compliance standards.