Branch Teller & Digital Engagement Specialist

M&T Bank; Edgewood (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a Branch Customer Service Associate to deliver exceptional service at our Edgewood, MD branch. You will engage customers in person and digitally, balance transactions, and support lobby management while fostering a friendly, secure banking environment.

Applicants should have a high school diploma or GED and at least 6 months of customer service experience; strong communication and interpersonal skills are essential.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank is seeking a Branch Customer Service Associate to deliver exceptional service at our Edgewood, MD branch. You will engage customers in person and digitally, balance transactions, and support lobby management while fostering a friendly, secure banking environment.

Applicants should have a high school diploma or GED and at least 6 months of customer service experience; strong communication and interpersonal skills are essential.