Digital-Driven Universal Banker: Sales & Service

mtb; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank is seeking a branch Teller within its Washington, DC area to deliver exceptional customer service and drive retail banking sales. The role involves educating customers, promoting digital tools, and handling transactions with accuracy in a fast-paced branch environment.

The ideal candidate has at least 1 year of retail or customer service experience, strong communication skills, and the ability to engage with diverse customers.

Qualifications

• High school diploma or GED required; bilingual ability preferred based on branch needs.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills; ability to interact with a range of customers.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions; recommend based on needs.
• Engage customers to promote digital banking capabilities.
• Explain loan application criteria at a high level.
• Complete servicing tasks for consumer/business relationships and identify needs.
• Follow the sales process and provide customer-focused guidance.

Skills

Verbal communication

Interpersonal skills

Time management

Multitasking

Customer service

Education

High school diploma or GED

Tools

Internet basics

Job description

M&T Bank is seeking a branch Teller within its Washington, DC area to deliver exceptional customer service and drive retail banking sales. The role involves educating customers, promoting digital tools, and handling transactions with accuracy in a fast-paced branch environment.

The ideal candidate has at least 1 year of retail or customer service experience, strong communication skills, and the ability to engage with diverse customers.