Branch Banking Experience Specialist (Digital & Service)

M&T Bank; Stewartstown (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a customer service driven professional to join our branch team. You will provide exceptional service at the teller window, balance and process transactions, and identify self-service opportunities to enhance the customer experience.

The role emphasizes empathy, financial accuracy, and adherence to policies while supporting a welcoming in-branch environment. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized; Proven time management skills; Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Actively engage in lobby management and greet customers, addressing immediate needs.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Data entry

Cash handling

Digital fluency

Problem solving

Education

High school diploma or GED

Job description

M&T Bank is seeking a customer service driven professional to join our branch team. You will provide exceptional service at the teller window, balance and process transactions, and identify self-service opportunities to enhance the customer experience.

The role emphasizes empathy, financial accuracy, and adherence to policies while supporting a welcoming in-branch environment. Strong communication and organizational skills are essential.