Branch Banker: Sales, Service & Digital Banking

M&T Bank; Reston (VA); On-site; USD 62,123,000 - 103,527,000; Full time

Job summary

M&T Bank in Reston, VA is seeking a Teller to support branch customer experience, sales, service and digital engagement for Consumer and Business Banking clients. The role involves handling transactions, assisting customers, and referring opportunities to banking partners as appropriate.

The ideal candidate has at least 1 year of retail sales or customer service experience, strong communication skills, and the ability to work in a fast-paced, time-sensitive environment.

Qualifications

• High school diploma or equivalent (GED) and at least 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers (consumer to small business).
• Ability to effectively handle difficult customer conversations.
• Well-organized; proven time management and prioritization skills.
• Ability to work under critical time constraints in a team environment.
• Proficiency with internet user-level technology.
• Bilingual based on branch needs.
• Proven referral and/or sales ability.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
• Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
• Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
• Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
• Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
• Assist and stay current with the Consumer and Business Banking AML, BSA and KYC processes and related activities. Identify and elevate cases of suspected fraud.
• Resolve and accurately log all customer complaints in the appropriate system.
• Review, approve and help resolve Consumer and Business Banking customer overdrafts.
• Accurately complete customer transactions.
• Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Internet literacy

Education

High school diploma or GED

Job description

M&T Bank in Reston, VA is seeking a Teller to support branch customer experience, sales, service and digital engagement for Consumer and Business Banking clients. The role involves handling transactions, assisting customers, and referring opportunities to banking partners as appropriate.

The ideal candidate has at least 1 year of retail sales or customer service experience, strong communication skills, and the ability to work in a fast-paced, time-sensitive environment.