Branch Banker: Customer Experience & Digital Solutions

mtb; Ludlow (MA); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank is hiring a Branch Teller to deliver exceptional customer service and drive sales for Consumer and Business Banking. The role supports daily branch operations, educates customers on banking features, and processes transactions with accuracy.

The successful candidate will apply strong communication and interpersonal skills, work with diverse customers, and promote digital banking solutions while upholding AML/KYC controls.

Qualifications

• High school diploma or GED required with minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to work with diverse customers and handle difficult conversations.

Responsibilities

• Educate customers and explain banking features; make recommendations based on needs.
• Engage customers to use digital banking and bank with us.
• Process transactions accurately and resolve inquiries; refer complex needs to specialists.

Skills

Retail sales

Customer service

Verbal communication

Interpersonal skills

Time management

Internet proficiency

Bilingual

Education

High school diploma or GED

Tools

Internet browser

Job description

M&T Bank is hiring a Branch Teller to deliver exceptional customer service and drive sales for Consumer and Business Banking. The role supports daily branch operations, educates customers on banking features, and processes transactions with accuracy.

The successful candidate will apply strong communication and interpersonal skills, work with diverse customers, and promote digital banking solutions while upholding AML/KYC controls.