Branch Teller & Digital Engagement Specialist

M&T Bank Corporation; Frederick (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Frederick, MD is seeking a branch customer service associate focused on delivering an exceptional in-branch experience. You will handle cash and transactions, balance registers, and greet customers with a friendly, professional demeanor.

You'll educate customers on digital self-service, identify opportunities to connect them with the right banking partner, and support AML/KYC compliance while upholding risk controls and regulatory standards.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Experience includes data entry and cash handling.
• Strong verbal communication and interpersonal skills.
• Well-organized with time management and prioritization abilities.

Responsibilities

• Provide differentiated customer service and solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing needs.
• Balance and process transactions accurately following policy.
• Log customer complaints and escalate issues to resolution.
• Refer sales opportunities to banking partner.
• Handle branch operations like cash ordering, vault, ATMs, and wires.
• Perform consumer AML/KYC-related activities.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Tools

Banking software familiarity

Job description

M&T Bank Corporation in Frederick, MD is seeking a branch customer service associate focused on delivering an exceptional in-branch experience. You will handle cash and transactions, balance registers, and greet customers with a friendly, professional demeanor.

You'll educate customers on digital self-service, identify opportunities to connect them with the right banking partner, and support AML/KYC compliance while upholding risk controls and regulatory standards.