Branch Banking Specialist: Customer Experience & Solutions

M&T Bank; Silver Spring (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

M&T Bank in Silver Spring, MD is seeking a Branch Teller to deliver exceptional customer service and drive branch sales and service goals. You will handle routine financial transactions, explain banking products, and refer customers to digital tools when appropriate.

The role emphasizes strong communication, accuracy, and the ability to balance customer needs with risk controls. The position requires at least a high school diploma and comfortably working in a busy branch environment.

Qualifications

• High school diploma or GED required.
• Retail sales or customer service experience preferred.
• Strong communication and relationship-building skills.
• Ability to handle multiple tasks in a busy branch.
• Proficiency with internet and basic digital tools.

Responsibilities

• Educate customers and explain banking features; make recommendations.
• Engage customers and promote digital capabilities.
• Explain loan decision criteria at a high level.
• Complete servicing duties for Consumer/Business Banking relationships.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Handle lobby management and greet customers, identifying needs.
• Introduce banking partners when opportunities arise.
• Adhere to AML/KYC processes and log complaints.
• Process transactions accurately and document interactions.

Skills

Strong verbal communication

Strong interpersonal skills

Customer service

Time management

Teamwork

Tech-savvy

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Silver Spring, MD is seeking a Branch Teller to deliver exceptional customer service and drive branch sales and service goals. You will handle routine financial transactions, explain banking products, and refer customers to digital tools when appropriate.

The role emphasizes strong communication, accuracy, and the ability to balance customer needs with risk controls. The position requires at least a high school diploma and comfortably working in a busy branch environment.