Customer Experience Banker & Branch Sales Pro

M&T Bank Corporation; New Haven (CT); Presencial; USD 28.000 - 47.000; Jornada completa

Descripción de la vacante

M&T Bank Corporation in New Haven, CT seeks a customer-focused Teller to support branch operations and daily client interactions. You will educate customers on Consumer and Business Banking products, handle transactions accurately, and guide clients toward digital banking tools to enhance convenience and security.

The role emphasizes upselling opportunities, strong service levels, and adherence to regulatory requirements while delivering a friendly, efficient experience.

Formación

• High school diploma or GED with 1+ year in retail sales or customer service.
• Strong verbal communication and interpersonal skills.
• Ability to handle diverse customers and work under time constraints.
• Proficiency with internet-based tools and online banking platforms.

Responsabilidades

• Educate customers on Consumer and Business Banking solutions and tailor recommendations.
• Encourage use of digital capabilities in everyday banking interactions.
• Explain high-level criteria used to decision loan applications.
• Assist and service Customer relationships, identifying opportunities to address other banking needs.
• Follow the Bank's sales process and provide customer-focused guidance.
• Proactively retain and expand Consumer and Business Banking relationships.
• Adhere to compliance and risk controls within procedures.
• Accurately complete customer transactions and log interactions.

Conocimientos

Retail sales

Customer service

Verbal communication

Time management

Educación

High school diploma

Descripción del empleo

M&T Bank Corporation in New Haven, CT seeks a customer-focused Teller to support branch operations and daily client interactions. You will educate customers on Consumer and Business Banking products, handle transactions accurately, and guide clients toward digital banking tools to enhance convenience and security.

The role emphasizes upselling opportunities, strong service levels, and adherence to regulatory requirements while delivering a friendly, efficient experience.