Branch Banking Advisor: Sales, Service & Digital Engagement

M&T Bank; Branford (CT); On-site; USD 43,000 - 71,000; Full time

Job summary

M&T Bank in Branford, CT is seeking a branch teller focused on delivering exceptional customer service and sales support for Consumer and Business Banking customers. You will handle daily teller operations, promote digital tools, and refer opportunities to partners to meet customer needs.

Responsibilities include educating customers on features, resolving inquiries, and maintaining compliance while delivering a differentiated experience aligned with the bank's standards.

Qualifications

• 1+ years in retail sales or customer service
• Strong verbal communication skills
• Strong interpersonal skills
• Ability to handle diverse customers
• Ability to work under time constraints
• Proficiency with internet-based tools

Responsibilities

• Educate customers and explain banking features; make recommendations.
• Engage customers and promote use of digital capabilities.
• Explain high-level criteria used to decision loan applications.
• Handle servicing tasks for Consumer/Business Banking relationships.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to customers to retain and expand relationships.
• Maintain customer service standards and deliver solutions in moments that matter.
• Lobby management: meet and greet customers and address banking needs.
• Introduce banking partners when opportunities arise for product solutions.
• Assist with AML/BSA/KYC processes and flag potential fraud.
• Log customer complaints and resolve overdrafts if applicable.
• Complete customer transactions and related operational activities.

Skills

Retail sales

Customer service

Telesales

Strong communication

Interpersonal skills

Time management

Education

High school diploma or equivalent

Job description

M&T Bank in Branford, CT is seeking a branch teller focused on delivering exceptional customer service and sales support for Consumer and Business Banking customers. You will handle daily teller operations, promote digital tools, and refer opportunities to partners to meet customer needs.

Responsibilities include educating customers on features, resolving inquiries, and maintaining compliance while delivering a differentiated experience aligned with the bank's standards.