Customer-Centric Banker: Sales, Service & Digital Banking

M&T Bank; Naugatuck (CT); Vor Ort; USD 28.000 - 47.000; Vollzeit

Zusammenfassung

M&T Bank in Naugatuck, CT is hiring a Branch Teller to deliver exceptional service, process transactions, and support branch operations. You will educate customers on banking solutions, promote digital channels, and refer opportunities to partners as appropriate.

The role requires strong communication and interpersonal skills, 1 year of retail or customer service experience, and the ability to work in a fast-paced branch environment. Bilingual skills are a plus.

Qualifikationen

• High school diploma or GED with 1 year of proven retail sales or customer service.
• Strong verbal communication and interpersonal skills.
• Ability to interact with diverse customers in a branch setting.
• Ability to handle difficult customer conversations and stay organized.
• Proficiency with internet-based technologies and digital banking tools.
• Bilingual based on branch needs.

Aufgaben

• Educate customers and explain Consumer and Business Banking features and benefits.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan decision criteria at a high level.
• Complete servicing tasks for consumer/business relationships and identify opportunities.
• Follow sales process with customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Greet customers and address banking needs in lobby management.
• Refer appropriate banking partners when opportunities arise.

Kenntnisse

Retail sales

Customer service

Verbal communication

Ausbildung

High school diploma or GED

Jobbeschreibung

M&T Bank in Naugatuck, CT is hiring a Branch Teller to deliver exceptional service, process transactions, and support branch operations. You will educate customers on banking solutions, promote digital channels, and refer opportunities to partners as appropriate.

The role requires strong communication and interpersonal skills, 1 year of retail or customer service experience, and the ability to work in a fast-paced branch environment. Bilingual skills are a plus.