Customer-Experience Banker & Digital Sales Pro

M&T Bank; Tolland (CT); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank in Tolland, CT is seeking a Branch Teller who delivers outstanding customer service, explains banking products, and supports daily branch operations. You will greet customers, handle transactions, and refer needs to specialists when appropriate to grow relationships.

The role emphasizes teamwork, digital engagement with customers, and adherence to compliance standards while providing a friendly, efficient banking experience in a busy branch environment.

Qualifications

• High school diploma or GED required.
• 1 year of proven retail sales, customer service, or telesales experience preferred.
• Strong verbal communication and interpersonal skills required.

Responsibilities

• Educate customers about Consumer and Business Banking solutions and make recommendations.
• Engage customers and promote digital banking capabilities.
• Explain high-level loan decision criteria to customers.
• Handle servicing tasks for customer relationships and identify upsell opportunities.
• Follow sales process and provide customer-focused advice.
• Proactively reach out to customers to support retention and expansion of relationships.
• Adhere to customer service standards and deliver a differentiated experience.
• Assist with lobby management and greet customers to address needs.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Handling difficult conversations

Organized

Time management

Prioritization

Team environment

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Tolland, CT is seeking a Branch Teller who delivers outstanding customer service, explains banking products, and supports daily branch operations. You will greet customers, handle transactions, and refer needs to specialists when appropriate to grow relationships.

The role emphasizes teamwork, digital engagement with customers, and adherence to compliance standards while providing a friendly, efficient banking experience in a busy branch environment.