Customer Experience Banker: Banking Concierge (Hybrid)

Huntington Bancshares, Inc.; Worthington (OH); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS in Worthington, OH to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships, propose deposits and banking services, and handle transactions with accuracy and courtesy. You will educate customers on deposit products, pursue opportunities to expand relationships through a disciplined sales approach, and refer clients to other bank areas.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Technology literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS in Worthington, OH to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships, propose deposits and banking services, and handle transactions with accuracy and courtesy. You will educate customers on deposit products, pursue opportunities to expand relationships through a disciplined sales approach, and refer clients to other bank areas.