Customer Experience Banker: Financial Concierge

Huntington National Bank; Wooster (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank in Wooster, OH is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as their Financial Concierge. You will retain and grow customer relationships by identifying financial goals, recommending deposit products, processing transactions accurately, and balancing daily activity with exemplary service.

In this role you will educate customers on deposit products, pursue opportunities to expand relationships through referrals, and adhere to all policies

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Tech literacy

Sales orientation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Wooster, OH is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as their Financial Concierge. You will retain and grow customer relationships by identifying financial goals, recommending deposit products, processing transactions accurately, and balancing daily activity with exemplary service.

In this role you will educate customers on deposit products, pursue opportunities to expand relationships through referrals, and adhere to all policies