Customer Experience Banker: Financial Concierge

Huntington; Wadsworth (OH); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Huntington in Wadsworth, OH is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will help retain and grow consumer and business relationships by identifying financial goals, recommending deposits and banking products, processing transactions accurately, and balancing daily activity with exemplary service.

The role emphasizes sales-driven relationship building, knowledge of deposits, and adherence to banking policies, with flexible

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Relationship management

Communication & presentation

Cash handling

Technology proficiency

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington in Wadsworth, OH is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will help retain and grow consumer and business relationships by identifying financial goals, recommending deposits and banking products, processing transactions accurately, and balancing daily activity with exemplary service.

The role emphasizes sales-driven relationship building, knowledge of deposits, and adherence to banking policies, with flexible