Customer Experience Banker - Hybrid Banking Concierge

Huntington Bancshares, Inc.; New Albany (OH); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. in New Albany, OH is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge.

You will retain and grow consumer and business relationships, identify financial goals, recommend deposits and other banking services, and handle transactions with accuracy and courtesy. The role emphasizes proactive sales, education, and partnership building while adherin g to security and regulatory policies.

Qualifications

• High School Diploma or GED (or higher) required or equivalent military/service.
• Minimum 1 year of customer service experience in administration or related role.
• Bachelor's degree may substitute 1 year of experience.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies and procedures.

Skills

Customer service

Sales process

Relationship management

Banking knowledge

Communication

Education

High School Diploma or GED

Tools

Mobile banking apps

Job description

Huntington Bancshares, Inc. in New Albany, OH is seeking a Customer Experience Banker Non NMLS to serve walk‑in customers as a Financial Concierge.

You will retain and grow consumer and business relationships, identify financial goals, recommend deposits and other banking services, and handle transactions with accuracy and courtesy. The role emphasizes proactive sales, education, and partnership building while adherin g to security and regulatory policies.