Customer Experience Banker

PNC; Tannersville (Monroe County); On-site; USD 32,000 - 45,000; Full time

Job summary

PNC is hiring a Client Experience Associate for our retail banking team based in Tannersville, PA. You will deliver a warm, knowledge-driven customer experience, educate clients on financial options, and refer opportunities to branch staff.

The role emphasizes proactive engagement, accurate operations, and growing customer loyalty while adhering to bank policies. Experience is typically <1 year, no degree required, and visa sponsorship is not offered.

Qualifications

• Typically <1 year of related experience.
• No degree required; related experience may count.
• Sponsorship for employment visas or STEM OPT is not provided.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Educate customers on alternatives and refer opportunities to branch staff.
• Identify opportunities through conversations and referrals.
• Engage in lobby activities to showcase PNC products.
• Apply product knowledge to resolve customer problems.
• Support service-to-sales and maintain branch operations.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is hiring a Client Experience Associate for our retail banking team based in Tannersville, PA. You will deliver a warm, knowledge-driven customer experience, educate clients on financial options, and refer opportunities to branch staff.

The role emphasizes proactive engagement, accurate operations, and growing customer loyalty while adhering to bank policies. Experience is typically <1 year, no degree required, and visa sponsorship is not offered.