Client Experience Champion — Banking & Loyalty

PNC; Bethel Park (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Paid time off

Job summary

PNC in Bethel Park, PA is hiring a Client Experience Associate to deliver standout customer service and financial guidance across branches in the region. The role emphasizes educating customers on product options, identifying opportunities, and fostering loyalty through proactive engagement.

The position is in-office with a focus on delivering an exceptional client experience through strong product knowledge and branch collaboration. No visa sponsorship is available.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for the role outlined by the bank.
• Education level is stated as No Degree for this position.
• No Certification(s) or License(s) are required for this role.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty. Processes various customer interactions and educates customers on available alternatives.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to resolve customer issues.
• Maintains teller and branch operations efficiently and accurately.
• Supports proactive sales conversations and a defined sales process to elevate client loyalty.

Skills

Customer Service

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Proactive Sales

Leveraging Technology

Branch Banking

Education

No Degree

Job description

PNC in Bethel Park, PA is hiring a Client Experience Associate to deliver standout customer service and financial guidance across branches in the region. The role emphasizes educating customers on product options, identifying opportunities, and fostering loyalty through proactive engagement.

The position is in-office with a focus on delivering an exceptional client experience through strong product knowledge and branch collaboration. No visa sponsorship is available.