Customer Experience Advocate - Banking & Loyalty

PNC; Millersville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and prescription coverage

401(k) with company match

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Millersville, PA, supporting multiple branches in the region. The role focuses on delivering a superior customer experience, driving financial wellbeing, and increasing share of wallet through informed conversations and referrals to branch staff.

The position emphasizes in-office work culture, procedures compliance, and collaboration with retail banking teams to meet customer needs. No visa sponsorship is offered.

Qualifications

• No degree required; related experience or product knowledge acceptable.
• Strong customer service and relationship-building skills.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement activities and educates customers on digital options.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales through a defined process and teller interactions.
• Maintains efficient and accurate branch operations and maintenance transactions.

Skills

Customer Focused

Customer Experience (CX)

Banking

Branch Banking

Proactive Sales

Identifying Opportunities

Leveraging Technology

Accountability

Digital Awareness

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Millersville, PA, supporting multiple branches in the region. The role focuses on delivering a superior customer experience, driving financial wellbeing, and increasing share of wallet through informed conversations and referrals to branch staff.

The position emphasizes in-office work culture, procedures compliance, and collaboration with retail banking teams to meet customer needs. No visa sponsorship is offered.