Client Experience Advisor - Banking & Loyalty

PNC; Union (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental/vision options

Life insurance

Job summary

PNC, based in Union, NJ, seeks a Client Experience Associate to deliver a differentiated customer experience and deepen customer relationships. The role emphasizes educating customers, identifying opportunities, and guiding them to PNC products and services within an in-office Retail culture.

This position focuses on building loyalty through proactive engagement, referrals, and seamless handling of teller and branch operations while leveraging technology to assist customers.

Qualifications

• Roles at this level typically do not require a university/college degree.
• No degree is required for this position.
• Related experience or product knowledge may be beneficial.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and processes a variety of interactions.
• Identifies banking opportunities and refers to branch staff.
• Performs lobby engagement to position PNC products and leverage technology.
• Applies product and procedural knowledge to solve customer problems.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC, based in Union, NJ, seeks a Client Experience Associate to deliver a differentiated customer experience and deepen customer relationships. The role emphasizes educating customers, identifying opportunities, and guiding them to PNC products and services within an in-office Retail culture.

This position focuses on building loyalty through proactive engagement, referrals, and seamless handling of teller and branch operations while leveraging technology to assist customers.