Retail Client Experience Specialist

PNC; Pocono Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage with HSA

401(k) with match

Paid holidays and vacation

Educational assistance

Job summary

PNC in-tannersville, PA is hiring a Client Experience Associate to deliver a personalized banking experience, educate customers on options, and help them achieve financial wellbeing.

Based in the in-office setting, you will engage customers through lobby interactions, identify opportunities, and refer to branch staff while leveraging technology.

PNC offers comprehensive benefits and a supportive culture designed to help you balance work and life.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Typically <1 year of related experience.
• A comparable combination of education, job specific certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product knowledge to solve customer problems.
• Supports proactive sales conversations following a defined process.

Skills

Customer Service

Banking Knowledge

Proactive Sales

Digital Literacy

Communications

Education

No Degree

Job description

PNC in-tannersville, PA is hiring a Client Experience Associate to deliver a personalized banking experience, educate customers on options, and help them achieve financial wellbeing.

Based in the in-office setting, you will engage customers through lobby interactions, identify opportunities, and refer to branch staff while leveraging technology.

PNC offers comprehensive benefits and a supportive culture designed to help you balance work and life.