Customer Experience Banker

PNC; Gibsonia (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Life insurance

Disability insurance

401(k) with match

Pension/stock purchase plans

Paid time off

Educational assistance

Wellness program

Job summary

PNC's Richland Township area in Gibsonia, PA is seeking a Client Experience Associate in Retail Banking to deliver superior customer service, educate customers on banking options, and identify opportunities to deepen relationships across the region’s branches.

The role emphasizes in-person customer engagement, referrals, and the use of digital tools to manage finances, with a focus on loyalty and ongoing customer wellbeing.

Qualifications

• Role requires customer service experience and ability to educate customers on product options.
• Strong communication and relationship-building skills are important.
• Ability to identify opportunities and make appropriate referrals to branch staff or products.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies opportunities through conversations with customers and refers as appropriate.
• Performs lobby engagement activities and educates customers on digital tools for financial transactions.
• Applies product knowledge to solve customer problems and supports daily branch operations.
• Supports proactive sales through a defined process including service-to-sales and teller interactions.

Skills

Customer Service

Sales Ability

Communication

Banking Knowledge

Relationship Building

Education

No Degree

Job description

PNC's Richland Township area in Gibsonia, PA is seeking a Client Experience Associate in Retail Banking to deliver superior customer service, educate customers on banking options, and identify opportunities to deepen relationships across the region’s branches.

The role emphasizes in-person customer engagement, referrals, and the use of digital tools to manage finances, with a focus on loyalty and ongoing customer wellbeing.