Customer Experience Specialist — Banking

PNC Financial Services Group, Inc.; Centreville (VA); Hybrid; USD 41,000 - 68,000; Full time

Job summary

PNC Financial Services Group, Inc. in Centreville, VA is seeking a Client Experience Associate within Retail Banking. You will deliver a unique customer experience, educate customers on options, and identify opportunities to help them manage finances using technology and branch resources.

The role emphasizes proactive sales, lobby engagement, and referrals to branch staff to grow loyalty and share of wallet. No degree is required; typically less than one year of related experience.

Qualifications

• Roles typically do not require a university degree; related experience may be considered.
• Typically less than 1 year of related experience.
• Education: No Degree.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Centreville, VA is seeking a Client Experience Associate within Retail Banking. You will deliver a unique customer experience, educate customers on options, and identify opportunities to help them manage finances using technology and branch resources.

The role emphasizes proactive sales, lobby engagement, and referrals to branch staff to grow loyalty and share of wallet. No degree is required; typically less than one year of related experience.