Client Experience Specialist - Banking & Loyalty

Fairygodboss

Pittsburgh (Allegheny County)

On-site

USD 36,000 - 54,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and time off

Job summary

PNC is seeking a Client Experience Associate in Pittsburgh, focusing on delivering exceptional customer service and financial guidance within Retail Banking. The role involves engaging customers, identifying opportunities, and educating clients about digital tools to enhance banking interactions.

Based in the North Hills Banking Center, you will support multiple branches and uphold PNC's in-office culture, with emphasis on accuracy, compliance, and customer loyalty.

Qualifications

Typically less than 1 year of related experience.
No degree required; equivalent education/experience may be considered.
Military service may be considered in lieu of degree.

Responsibilities

Delivers a unique customer experience to improve financial wellbeing and loyalty.
Identifies banking opportunities during customer interactions and refers as appropriate.
Engages customers in lobby to position PNC products and educate on digital options.
Applies product and procedural knowledge to solve customer problems.
Ensures branch operations and maintenance transactions are completed efficiently and accurately.
Supports proactive sales conversations through the defined sales process.

Skills

Customer Experience

Customer Service

Digital Awareness

Problem Solving

Managing Risk

Education

No Degree

Job description

Based in the North Hills Banking Center, you will support multiple branches and uphold PNC's in-office culture, with emphasis on accuracy, compliance, and customer loyalty.

Get your free, confidential resume review.

or drag and drop your file here.