Customer Experience Associate — Storage & Pickup

Floor & Decor Holdings Inc.; Beaverton (OR); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a customer service associate responsible for greeting customers and managing the storage buy pickup process. The role is offered in both full-time and part-time formats and involves verifying customer identity, handling orders, and ensuring safety procedures.

The position requires retail experience, excellent communication, and strong interpersonal skills. Candidates should be comfortable in a warehouse environment and capable of assisting customers with

Qualifications

• Year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy orders to ensure authorization.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in all product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act in alignment with the company’s core roles.

Skills

Retail sales experience

Communication skills

Interpersonal skills

Computer skills

Fast-paced environment adaptability

Job description

Floor & Decor Holdings Inc. is seeking a customer service associate responsible for greeting customers and managing the storage buy pickup process. The role is offered in both full-time and part-time formats and involves verifying customer identity, handling orders, and ensuring safety procedures.

The position requires retail experience, excellent communication, and strong interpersonal skills. Candidates should be comfortable in a warehouse environment and capable of assisting customers with