Customer Experience Associate - Storage & Pickup

Floor & Decor Holdings Inc.; Camp Hulen (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Employee Stock Purchase Plan

Job summary

Floor & Decor Holdings Inc. in Texas is seeking a Customer Service Associate to greet customers and manage the storage pick-up process. This role supports the checkout flow and ensures accurate pickups.

You will assist with product knowledge, stock shelves, and uphold safety standards in a busy warehouse setting. The position is full-time/part-time with typical retail hours at a large flooring retailer.

Qualifications

• 1 year of retail sales experience
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills with ability to work with all levels of store management and store associates
• Strong computer skills and internet project coordination experience
• Must be a self-starter and work well in a fast-paced environment

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety SOP for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Skills

Excellent communication

Interpersonal skills

Computer skills

Self-starter

Fast-paced environment ability

Tools

POS system

Job description

Floor & Decor Holdings Inc. in Texas is seeking a Customer Service Associate to greet customers and manage the storage pick-up process. This role supports the checkout flow and ensures accurate pickups.

You will assist with product knowledge, stock shelves, and uphold safety standards in a busy warehouse setting. The position is full-time/part-time with typical retail hours at a large flooring retailer.