Customer Experience Associate - Storage & Pick-Up

Floor & Decor Holdings Inc.; Town of Florida (NY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Employee Stock Purchase Plan

Medical insurance

Paid vacation

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a friendly associate to greet customers and manage the customer storage pick-up process at our New York locations. This role requires strong communication, accuracy, and a customer-first mindset in a fast-paced retail environment.

You will meet and greet customers, handle storage buy pick-ups, assist with product questions, process orders in the POS, stock and maintain shelves, and strictly follow safety SOPs to deliver excellent service daily.

Qualifications

• 1 year of retail sales experience or equivalent; excellent communication and interpersonal skills.
• Strong computer skills and ability to coordinate inquiries in a fast-paced store.
• Self-motivated, able to work with all levels of store management and associates.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify identity of the person picking up orders to ensure authorization.
• Obtain required customer information for all pickups.
• Deliver customer storage buy orders in POS.
• Follow safety SOPs for lifting and handling.
• Be an expert on product knowledge and assist with questions and selections.
• Clean and stock products according to brand standards.
• Act consistently with the company’s core roles.

Skills

Customer service

Communication skills

Retail experience

Strong computer skills

Self-starter

Teamwork

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a friendly associate to greet customers and manage the customer storage pick-up process at our New York locations. This role requires strong communication, accuracy, and a customer-first mindset in a fast-paced retail environment.

You will meet and greet customers, handle storage buy pick-ups, assist with product questions, process orders in the POS, stock and maintain shelves, and strictly follow safety SOPs to deliver excellent service daily.