Customer Experience & Storage Pickup Specialist

Floor & Decor Holdings Inc.; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Health insurance

Job summary

Floor & Decor Holdings Inc. in Miami, FL, is seeking a customer service associate to greet customers and manage the storage pick-up process. The role requires excellent communication, strong interpersonal skills, and the ability to coordinate pick-ups in a fast-paced retail environment.

You will verify identities, collect required customer information, and process storage buy orders in the POS system. Follow safety SOPs for lifting and maintain product knowledge to assist customers with

Qualifications

• Retail sales experience preferred or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work with all levels of store management and associates.
• Self-starter capable of thriving in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy orders.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in alignment with the company’s core roles.

Skills

Communication skills

Computer skills

Project coordination

Job description

Floor & Decor Holdings Inc. in Miami, FL, is seeking a customer service associate to greet customers and manage the storage pick-up process. The role requires excellent communication, strong interpersonal skills, and the ability to coordinate pick-ups in a fast-paced retail environment.

You will verify identities, collect required customer information, and process storage buy orders in the POS system. Follow safety SOPs for lifting and maintain product knowledge to assist customers with