Customer Experience Associate | Retail POS & Returns

Nordstrom Inc; Mooresville (NC); Sur place; USD 34 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical/Vision

Dental

401k

PTO

Life Insurance

Disability Insurance

Merchandise Discount

Bonus potential

Résumé du poste

Nordstrom Inc. in North Carolina is seeking a Customer Service Associate to deliver friendly service, resolve returns, and support order pickup. You will process transactions accurately and mentor new hires on the register to ensure smooth operations.

In this role, you will build trust with customers and teammates, communicate clearly, and adapt to a fast-paced environment. Evenings and weekends may be required as part of a collaborative team.

Qualifications

• Strong ability to build relationships with customers, peers and leaders.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsabilités

• Provide friendly service, resolve returns, support order pickup, and process transactions accurately.
• Troubleshoot customer concerns with empathy and solutions-focused approach.
• Train new hires on POS/register and support onboarding.
• Protect customer information and promote loyalty programs and new tools.

Connaissances

Customer service

Relationship building

Communication

POS training

Task prioritization

Ownership accountability

Outils

POS systems

MS Windows

iOS

Android

Description du poste

Nordstrom Inc. in North Carolina is seeking a Customer Service Associate to deliver friendly service, resolve returns, and support order pickup. You will process transactions accurately and mentor new hires on the register to ensure smooth operations.

In this role, you will build trust with customers and teammates, communicate clearly, and adapt to a fast-paced environment. Evenings and weekends may be required as part of a collaborative team.