Customer Experience Associate — Retail

The TJX Companies, Inc.; Jackson (MI); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Job summary

The TJX Companies, Inc. operates TJ Maxx and other brands, offering a dynamic retail environment where employees grow and contribute to a leading off-price retailer.

This role emphasizes delivering an outstanding customer experience, supporting store operations, and participating in a positive team culture. Applicants should be ready to engage customers, promote programs, and maintain a clean, organized store while adhering to policies.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Provides and accepts recognition and constructive feedback.
• Supports and participates in store shrink reduction goals and programs.

Skills

Customer service

Flex schedule

Communication

Organization

Multi-tasking

Job description

The TJX Companies, Inc. operates TJ Maxx and other brands, offering a dynamic retail environment where employees grow and contribute to a leading off-price retailer.

This role emphasizes delivering an outstanding customer experience, supporting store operations, and participating in a positive team culture. Applicants should be ready to engage customers, promote programs, and maintain a clean, organized store while adhering to policies.