Customer Experience Associate — Retail & Front-Line Support

Winners Merchants International, L.P.; United States; On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

TJ Maxx is part of TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. This role focuses on delivering a highly satisfied customer experience, adhering to operational standards, and supporting store operations to ensure a clean, organized shopping environment.

The position emphasizes strong customer service, effective communication, and the ability to adapt to various areas of the store to meet business needs.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.

Responsibilities

• Role models customer experience practices with internal and external customers.
• Promotes credit and loyalty programs.
• Accurately rings purchases/returns and counts change.
• Maintains merchandising standards and prepares merchandise for the sales floor.
• Participates in store recovery and maintains store cleanliness.
• Supports shrink reduction goals and safety.
• Adheres to labor laws, policies, and procedures.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Job description

TJ Maxx is part of TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. This role focuses on delivering a highly satisfied customer experience, adhering to operational standards, and supporting store operations to ensure a clean, organized shopping environment.

The position emphasizes strong customer service, effective communication, and the ability to adapt to various areas of the store to meet business needs.